Whatleys Clearance

Privacy Policy

Whatleys Clearance Privacy Policy

Effective Date: 8 September 2026

  1. Who We Are (Data Controller)
    Whatleys Clearance (referred to as “we”, “us”, or “our”) operates as a data controller under the UK Data Protection Act 2018 and UK GDPR.

Business Name: Whatleys Clearance
Email: whatleysclearance@gmail.com
Phone: 07467599918
Address: Operating mobile house clearance services across the local area (no public physical office).

  1. Information We Collect
    Because you contact us through our website forms or telephone for house clearance services, we collect personal information you provide to us directly, including:
  • Name and contact details (email address, telephone number).
  • Property address (where clearance work is required).
  • Details, photographs, or descriptions of the property and items to be cleared.

We do not collect sensitive personal data or store payment card details directly on this website.

  1. Lawful Basis for Processing
    Under UK GDPR, we process your personal data under the following lawful bases:
  • Legitimate Interests / Pre-Contractual Steps: To process your enquiry, assess the property clearance requirements, and provide you with an accurate quote.
  • Contractual Necessity: To deliver house clearance services and issue invoices once a service is booked.
  • Legal Obligation: To retain basic transactional records and environmental waste transfer details in compliance with UK waste disposal and tax laws.
  1. How We Use Your Information
    We use your details strictly to:
  • Respond to your online enquiries or quote requests.
  • Schedule and carry out clearance work at the specified address.
  • Provide waste transfer notes or invoicing records where legally required.
  1. Data Sharing and Service Providers
    We do not sell, rent, or trade your personal data. We only share information with third parties where strictly necessary:
  • Website and email hosting providers (to receive and store your form enquiries securely).
  • Local council waste sites or licensed transfer stations (solely as required for official waste reporting and duty of care compliance).
  • Law enforcement or regulatory authorities if legally required to do so.
  1. Data Retention
    We retain personal data provided via contact forms only as long as necessary to fulfill your enquiry or complete agreed clearance services. Basic invoicing and job records are retained for up to 6 years to satisfy UK HMRC tax and environmental reporting compliance.
  2. Your Rights Under UK GDPR
    As a UK resident, you have the following rights regarding your personal data:
  • Right to Access: You can request copies of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate details.
  • Right to Erasure: You can request that we delete your personal data (where we are not legally bound to retain it).
  • Right to Object: You can object to our processing of your personal data.

To exercise any of these rights, please contact us at whatleysclearance@gmail.com or call 07467599918. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been misused.

  1. Cookies
    Our website uses basic, necessary cookies required for the site to function properly. We do not run intrusive tracking or advertising cookies.